What motivates us to change? I’ve been fascinated by this question for a long time and recently discovered my own motivation to change as a result of CTI coach training I attended as a participant. If you’ve attended one of my presentations, you will have heard this one before. Whenever someone asks me, “how can [...]
Human Being or Human Doing?: EQ and Customer Service
by Catherine Burdett, Senior EQ Coach I find myself at the grocery store almost every day, in the summer months, when impromptu visitors arrive, the weather is awesome and the time feels right to sit on the patio and enjoy great company, food and drink. There I was, again this week, at my local food [...]










