What motivates us to change? I’ve been fascinated by this question for a long time and recently discovered my own motivation to change as a result of CTI coach training I attended as a participant. If you’ve attended one of my presentations, you will have heard this one before. Whenever someone asks me, “how can [...]
Improving Bottom Line Results with EI/EQ
I have a very ‘successful’ friend who likes to joke that he and his colleagues are too ‘task oriented’ for EQ and they run a very financially successful transportation business. I also have another friend who runs a financially successful oil and gas business who is looking at how EQ can improve what they do. [...]
EQ Tools: Michigan Reach Out!
EQ Tools: Michigan Reach Out! is a program that links college students and community members with teens and children in mentoring relationships. They created a workshop to better understand feelings and emotions and posted a preview with the statement, “we permit anyone to use these materials, but not to sell them.” So, feel free to [...]
Website of the Month: Data-Face
This month’s website by Joseph Hager (a contemporary and colleague of Paul Ekman, the famous facial expression interpreter) is an interesting look at the critical link between the face – that emotion revealing target of our eyes when we encounter another human being – and emotions. Check it out and I’m sure you’ll agree there’s [...]
Improving Emotional Intelligence with the EQ-i 2.0
I’ve had several coaching sessions using the new EQi-2.0® recently and I’m so blown away by how much more engaging and helpful it can be at really helping people get to the bottom of things. “Oh, come on,” you’re saying, “it can’t be that much better than the original?” “Oh, yes it can,” I say. [...]
The Philosophy of Emotions
This month’s website will appeal more to readers who enjoy the theoretical and academic aspects of emotional intelligence. The article displayed on this Stanford University website is all about emotions from different philosophical perspectives. I’m very interested in our graphic designer’s opinion of this article (Sherwin’s master’s degree is in Philosophy ;-) I don’t expect [...]
The Emotional Intelligence of Being ‘Here Now’
Have you noticed all the hype about back to school? I was at an office supply store yesterday and kids with their parents were everywhere frantically buying up school supplies. It was a little strange. August doesn’t seem like ‘back-to-school’ month! Well if you watch TV ads you might think it started in July. Why [...]
Bully Free at Work – Valerie Cade
This month’s book is “Bully Free at Work” (2011) by Valerie Cade. I met Valerie at a presentation she gave at the Strategic Capability Network in Calgary and I really enjoyed her presentation and was very impressed by her and was subsequently compelled to buy her book. I like the book because, ‘surprise surprise’, it’s [...]
Emotional Intelligence in the Summer
The sun is finally shining here in Calgary and it finally feels like summer! It took long enough ;-) Now, I’m feeling lazy and I can’t get people on the telephone – they’re all on vacation! And I’m jealous. I wish I was on vacation. (okay, okay, the photo is not Calgary, but it’s summer [...]
EQ Toolshare
As you know, each month I share a document which I believe will be useful to you in your pursuit of service quality. This month is no different, except that the ‘EQ tool’ for May is a sample of the new EQi-2.0® . Please download this file and see how this wonderful new model and [...]









