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14 Thoughts for Instagramming

Sherwin looks out from behind his cellphone

I really enjoy Instagram. I get joy from posting photos to Instagram and also from seeing the photos that other folks are posting. Like other social media, I’m a bit of a late adopter. I’ve discovered that there are ways to be on Instagram with more and less emotional intelligence…

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New sample reports (EQ-i and EQ 360)

Sample report cover: EQ report

As you know, each month I share a document which I believe will be useful to you in your pursuit of service quality. This month is no different, except that the EQ tool for May is a sample of the new EQ-i 2.0. You can download this file and see how this wonderful new model and new […]

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EITC EQ Toolshare of the Month

albert ellis

The EQ tool for April that I would like to share with you is a wonderful tool for looking at the self-limiting beliefs we hold onto. Looking at beliefs is a critical part of emotional intelligence and fits with the EQ competency of emotional self-awareness. It’s called the 12 Irrational Beliefs created by Albert Ellis, […]

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Thoughts about our newsletter

Do you feel cared for by me? I know, it’s a strange question, but one I often ask myself when I get an e-newsletter, “does this person care about me or do they just want my money?” Obviously, you wanted something from me when you subscribed to my newsletter and obviously, I wanted you to […]

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