How does emotional intelligence impact workplace performance?

Emotional intelligence (EI) enhances workplace performance, and is the foundation for effective leadership, teamwork and employee engagement and retention. Leaders with effective EI motivate teams, manage conflict constructively, have difficult conversations, and are aware of how decisions impact individuals, teams and the organization. EI also promotes adaptability and resilience, helping employees navigate change and adversity. Furthermore, EI contributes to positive customer and employee relations and enhances overall organizational effectiveness by making possible a supportive, equitable, diverse, inclusive, psychologically safe work environment.