Frequently Asked Questions (FAQ’s)

Why get certified to use the EQ-i 2.0/EQ 360?

The EQ-i 2.0 was the first scientifically validated assessment tool for emotional intelligence skills (1997), and research demonstrates that it has extensive workplace applications and a high correlation with workplace and leadership performance. The EQ-i 2.0 is also the most widely used, best selling, most flexible, most studied, cost effective measure of emotional intelligence available. There are more books and resources based on the EQ-i 2.0 model and it is available in more languages than any other measure of EI/EQ.

Why choose EITC?

EITC was the first MHS training partner (1998) and we have been certifying people around the world to use the EQ-i 2.0 (updated in 2011) and the EQ 360 (updated in 2011) for the past 20 years. We offer one public certification course each month in major cities across Canada and custom, in-house certification courses and other custom leadership courses in progressive organizations globally. The EQ-i 2.0 is used by HR professionals, coaches and leaders to as a powerful instrument to measure and improve emotional intelligence skills through coaching and training.

Which is the ‘best’ model of Emotional Intelligence?

According to the Encyclopedia of Applied Psychology, there are 3 major conceptual and psychometric models of emotional intelligence: 1) the Mayer-Salovey Model, as measured by the Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT); 2) the Goleman Model, as measured by the Emotional and Social Competence Inventory (ESCI); and 3) the Bar-On Model (now the MHS Model), as measured by the Emotional Quotient Inventory EQ-i 2.0. Each theoretical model has its own definition depending on whether it views emotional intelligence as how the brain processes emotions and emotional information (Mayer-Salovey Model) or whether it views emotional intelligence as a set of emotional skills (the MHS Model and the Goleman Model).

Is Emotional Intelligence genetic or learned?

Different models emphasize slightly different aspects. The Mayer-Salovey Model suggests that we all have a genetically pre-determined capacity for processing emotions and their assessment tool seems to be more like an IQ test in which the respondent is unlikely to obtain a higher score despite focused development efforts. On the other hand, the Goleman Model and the Bar-On Model are quite clear that their focus is learned competencies. However, personality type and/or other factors may predispose individuals to certain learned ‘EI skills.’

How do I know which model of emotional intelligence to use?

Look at each model and decide which is the most useful for your purposes. We prefer the Bar-On/MHS Model because of the many years of empirical research that went into its creation and the many research studies that support its ability to measure emotional intelligence skills accurately. It is an online self-assessment instrument which can also be expanded to be a 360 degree (multi-rater) assessment. This makes it unique in the world of emotional intelligence assessments and makes the EQ-i 2.0 very flexible for use with a wide variety of types of clients.

When do you use the EQ-i and when do you use the EQ 360?

We use the EQ-i as a first step in the process of EQ development. Individuals are able to assess their own EQ first, and then, through coaching, we review their results and support clients to identify the EQ competencies they want to focus on to improve their effectiveness.

The EQ-360 is used to deepen the learning by comparing the individual’s own assessment of their EQ with raters who see them ‘in action’ on a regular basis. This additional information is extremely helpful and leads to greater learning, growth, and development.