Frequently asked questions
What is emotional intelligence?
Emotional Intelligence is the ability to accurately interpret our own emotions, and to understand how our emotions are connected to our actions and the actions of others. By expanding our capacity to understand, interpret and use our emotions, we can increase our effectiveness at work and in life.
Understanding our emotions is foundational to Emotional Intelligence. Emotions play a critical role in our effectiveness and wellbeing. Emotions influence thoughts and actions. They shape how we view and express ourselves, connect with others, make decisions and handle life’s stresses.
Can emotional intelligence be improved?
Yes, emotional intelligence skills can be worked on and improved. The point of the EQ-i 2.0 is to have an assessment of your current competencies, strengths and areas for further development, to develop a work plan to expand your EI.
Can emotional intelligence be measured?
What we take an inventory of are the skills or competencies that make up your emotional intelligence. The EQ-i 2.0 and EQ 360 are the most widely used, recognized as the industry standard, and lend themselves well to coaching and personal and professional development.
Why are emotions important?
Emotions are data and provide us with information we can use to more intelligently perceive and express ourselves, and navigate relationships, decisions and stress. These are skills we can develop to manage daily challenges.
Our brains process emotions, alongside a vast range of other information. It is not possible to leave emotions ‘at the door’. We need our emotions to help understand and interpret the many contexts and situations of our lives. Beliefs, biases, perceptions, experiences and interactions are filtered through an emotional lens. Increasing awareness about how to be
Can the EQ-i 2.0 model help in leadership development?
The EQ-i 2.0 model is a powerful tool for leadership development. It assesses and enhances emotional intelligence (EI) competencies crucial for effective leadership. Leaders gain insights into their emotional strengths and areas for improvement, enabling better self-awareness and self-regulation. Improved empathy and social skills foster stronger relationships and collaboration within teams. By integrating emotional intelligence with decision-making and conflict resolution skills, leaders can build skills to more effectively navigate challenges, and inspire and guide their teams towards personal and organizational innovation, high-performance, inclusiveness and so much more.
How does emotional intelligence impact workplace performance?
Emotional intelligence (EI) enhances workplace performance, and is the foundation for effective leadership, teamwork and employee engagement and retention. Leaders with effective EI motivate teams, manage conflict constructively, have difficult conversations, and are aware of how decisions impact individuals, teams and the organization. EI also promotes adaptability and resilience, helping employees navigate change and adversity. Furthermore, EI contributes to positive customer and employee relations and enhances overall organizational effectiveness by making possible a supportive, equitable, diverse, inclusive, psychologically safe work environment.
How does emotional intelligence affect relationships?
Emotional intelligence significantly impacts relationships by enhancing communication clarity, empathy, connection, and conflict resolution skills. Individuals with an awareness and understanding of their emotions, and how to use them effectively, have a greater capacity to foster trust and build strong relational bonds. They navigate changes and challenges with adaptability and respect for boundaries, contributing to stable and high performing teams. EI also promotes positive interactions and emotional support, creating a supportive environment where both parties feel understood and valued. Overall, EI enriches relationships by promoting mutual understanding, resilience, and constructive interpersonal dynamics.