Klaudia Williams on emotional intelligence and on her role with EITC
Klaudia Williams is featured in this short video about coaching, emotional intelligence and her role with the Emotional Intelligence Training Company, Inc.
Human being or human doing? EQ and customer service
There are missed opportunities to really drive customer loyalty. Even at my local grocery store, there is some confusion about being a real ‘human being’, not a ‘human doing’…
Kim Cairns on EQ coaching
This short video features Kim Cairns speaking about the joys of working with clients on their emotional intelligence skills.
A lot of hot air
This past weekend was an extraordinary experience. For two full days, I was able to observe people in an environment chock-a-block full of opportunities to practice emotional intelligence. PICTURE THIS: Over “2000 athletes, coaches, parents and volunteers gathered at Calgary’s Talisman Centre to stage the Alberta Summer Swimming Association Provincial Championships, where athletes who qualified…
The philosophy of emotions
This month’s website will appeal more to readers who enjoy the theoretical and academic aspects of emotional intelligence. The article displayed on this Stanford University website is all about emotions from different philosophical perspectives. I’m very interested in our graphic designer’s opinion of this article (Sherwin’s master’s degree is in Philosophy ;-) I don’t expect…
The emotional intelligence of being ‘here now’
Have you noticed all the hype about back to school? I was at an office supply store yesterday and kids with their parents were everywhere frantically buying up school supplies. It was a little strange. August doesn’t seem like ‘back-to-school’ month! Well if you watch TV ads you might think it started in July. Why…
Bully Free at Work – Valerie Cade
This month’s book is “Bully Free at Work” (2011) by Valerie Cade. I met Valerie at a presentation she gave at…
Do As One: Website of the Month
This month’s website is a site where you can breath with others around the world. Now that sounds really weird, but please allow me to suggest that you just try it before you dismiss it. As I’m sure you are aware, meditation is one way to improve emotional intelligence skills, especially emotional self-awareness. There is…
Emotional intelligence in the summer
The sun is finally shining here in Calgary and it finally feels like summer! It took long enough ;-) Now, I’m feeling lazy and I can’t get people on the telephone – they’re all on vacation! And I’m jealous. I wish I was on vacation. (okay, okay, the photo is not Calgary, but it’s summer…
David Cory on foundational skills
We’re unveiling a series of videos by the EITC team, and this is the first in a series. This short video features …
EITC team meetup
We had the most amazing Emotional Intelligence Training Company team meeting Friday, June 10th at my home in Vancouver. We have such a great team! I am so fortunate to work with such talented and wonderful people…
Award for EITC
Multi-Health Systems Inc. recently honoured, our company, The Emotional Intelligence Training Company Inc. with an award…
New sample reports (EQ-i and EQ 360)
As you know, each month I share a document which I believe will be useful to you in your pursuit of service quality. This month is no different, except that the EQ tool for May is a sample of the new EQ-i 2.0. You can download this file and see how this wonderful new model and…
Book review: Discipline Without Distress
Once again, I have chosen to review a local Calgary author I met at the Calgary chapter of the Canadian Association of Professional Speakers. Her name is Judy Arnall and her book is entitled, “Discipline Without Distress” (3rd Edition, 2010) and can best be described as an emotionally intelligent parenting book. The subtitle is “135…
Website(s) of the Month
This month we have websiteS of the month for you. I couldn’t decide on a couple of different quotation sites for quotes about emotions and emotional things. I did find it interesting that John Lennon’s famous, “Life is what happens to you when you’re busy making other plans” from his song, “Beautiful Boy” was attributed…
